The main function and responsibility of the Help Desk entails providing effective and friendly customer service to tourists and tour guides at the festival ground. The Help Desk also provided information on the festival and the daily programme of the festival, besides assisting tourists in using facilities at the festival campus.

It also took care of bags, jackets and other belongings of tourists and helped tourists find their guides when it was required so. The Help Desk also checked and monitored guide licenses, dress code of both tourists and guides, and ensured that guides follow their code of conducts.

GAB undertook the organizing and executing of the program with financial and technical assistance from Tourism Council of Bhutan. The expenses incurred for the Help Desk was Nu 66,492.